Zoom Contact Center Integration: Triggering Live Chat from Web App
Description
I’m integrating Zoom Contact Center with my website and need a way to trigger live chat dynamically based on user actions.
What I’ve Tried:
- Web Chat SDK – I can integrate the entry point, but once the chat starts, control shifts entirely to the SDK. This means I can’t track or trigger it from my site dynamically (e.g., based on which button was clicked).
Issue:
I have multiple buttons on my site (each representing different skills). If I embed the chat SDK in multiple places, it doesn’t allow me to control which skill is used when launching the chat.
- Zoom Contact Center APIs – I couldn’t find a direct API that allows triggering live chat.
Question:
- Is there a way to trigger live chat dynamically from my web app while retaining control over which skill is selected?
- Are there any workarounds (e.g., API calls, pre-chat customizations, or event listeners in the SDK) that could help?
Any guidance would be appreciated!