Zoom Contact Center Web App Integration

API and Webhooks
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Zoom Contact Center Integration: Triggering Live Chat from Web App

Description
I’m integrating Zoom Contact Center with my website and need a way to trigger live chat dynamically based on user actions.

What I’ve Tried:

  1. Web Chat SDK – I can integrate the entry point, but once the chat starts, control shifts entirely to the SDK. This means I can’t track or trigger it from my site dynamically (e.g., based on which button was clicked).

Issue:
I have multiple buttons on my site (each representing different skills). If I embed the chat SDK in multiple places, it doesn’t allow me to control which skill is used when launching the chat.

  1. Zoom Contact Center APIs – I couldn’t find a direct API that allows triggering live chat.

Question:

  • Is there a way to trigger live chat dynamically from my web app while retaining control over which skill is selected?
  • Are there any workarounds (e.g., API calls, pre-chat customizations, or event listeners in the SDK) that could help?

Any guidance would be appreciated!

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