At least once a week now, all our clients and ourselves no matter what meeting ID we use, no matter what configuration, every type of account type, hundreds of different meetings and webinars really … all experience an error that looks like this (from Zoom’s own sample app, to confirm it’s not something wrong with our implementation):
See screenshot above, and here’s the log output:
errorCode: 1 errorMessage: "Joining fail" method: "join" result: null status: false
All versions, 1.7.7, 1.7.6, 1.7.5
Smartphone (please complete the following information):
- Every single device we try, mobile/desktop, Chrome/Firefox/Safari, everything. We can’t find a device that works, we don’t think this is device specific.
We are losing customers every single week because of Zoom. We have sold hundreds of thousands of dollars of licenses for Zoom through our customers because we recommend the platform. This is absolutely horrendous and unacceptable, and it happens weekly. Even things like randomly disabling Q&A and more, just outrageous. We need some sort of an explanation about what is going on at Zoom, and we are actively working to migrate all our customers and future ones off Zoom but in the meantime we need this resolved.
@tommy @Michael_Purnell Please don’t tell us to send you meeting IDs and you’ll investigate further, we’ve been down that so many times already. We need a real explanation, this is beyond frustrating.