Zoom meeting cloud recordings Storage issue

Meeting SDK
1

Hi,
We got the below highlighted message when recording the zoom cloud meeting using API “https://api.zoom.us/v2/live_meetings/86864047365/events” and below is the body which was given to that API

{“method”:“recording.start”,“params”:{“contacts”:[{“email”:2-9-49D61BA9@focalpointk12.net,“id”:“Ao8nwKGWQOORTdgT9pH–A”}],“invitee_name”:“Ramisetty Venkata”,“phone_number”:null ,“invite_options”:{“require_greeting”:true ,“require_pressing_one”:true },“call_type”:“h323”,“device_ip”:null }}

Even though we deleted cloud recordings for all meetings by using API “https://api.zoom.us/v2/meetings/84649879100/recordings?action=delete”

{

“code”: 3309,

“message”: “Not enough cloud storage available. Either purchase additional storage or delete cloud recordings to free up storage.”

}

Please let me know why this issue is occurring and how to resolve.

3

Hello @teja.a ,

We have a cloud recording storage limit for each licensed account. Please check for the limit based on the plan you purchased. https://support.zoom.us/hc/en-us/articles/360060661511-Cloud-recording-storage-capacity
You’re able to delete some previous recordings to free up the storage or purchase additional storage.
Thank you

Elaine

5

Hi Elaine,

We have already deleted the previous cloud recordings. Even though we got the below issue.

{

“code”: 3309,

“message”: “Not enough cloud storage available. Either purchase additional storage or delete cloud recordings to free up storage.”

}

Thanks,

Teja

6

Hi @elaine.ku ,

We have already deleted the previous cloud recordings. Even though we got the below issue.

{

“code”: 3309,

“message”: “Not enough cloud storage available. Either purchase additional storage or delete cloud recordings to free up storage.”

}

Thanks,

Teja