Description
When using the start_url from the API the Zoom website opens with the popup “Open Zoom Meetings?”. When I click on “Open Zoom Meetings” nothing happens.
Error
No error message. Just nothing happens.
Which App Type (OAuth / Chatbot / JWT / Webhook)? Which Endpoint/s?
We are using the REST API with the Bearer Token auth https://api.zoom.us/v2/meetings/YYY to receive the JSON object containing the $.start_url
How To Reproduce (If applicable)
Steps to reproduce the behavior:
Nothing happens when clicking “Open Zoom Meetings”
The only thing I can see in the browser’s console:
Launched external handler for 'zoommtg://us02web.zoom.us/start?action=start&confno=ZZZ&sid=AAA&uid=BBB&uname=CCC&stype=100&token=DDDDDVERYLONGDDDDD&browser=chrome&t=TTT'.
It worked fine yesterday with no changes on our side since.
I’ve tried different meetings and different Zoom users (we have >100 users).
I’ve cleared browser cookies and cache.
I’ve tried other browsers: Chrome, Firefox, Edge with similar behaviour.
I’ve restarted my computer.
All users report the same problem. It seems to work on some devices. E.g. it works on my private Windows 10 laptop, but not on my Windows 10 laptop from work. Apple and Android devices seem to not be affected by the problem.
We have 1000s of meetings per week.
I can manually log into the account and host the meeting manually.
Hi @tommy, @will.zoom !
We have the same issue with Sococo starting today.
It seems to only affect Windows users, Mac and Linux are not affected.
“Join from browser” works on Windows.
Hi guys, today a have the same problem. I believe that problem can be related to a deep link zoommtg protocol don’t opening the zoom app or electron sdk version yesterday updated Changelog
We are seeing the same issue with Windows and Chrome. When launching Webinars, as a Host, the Zoom client never opens. No error message. Nothing.
Seems to be related to this in Chrome: Launched external handler for 'zoommtg://vanityURL.zoom.us/
Chrome on Mac and Linux work as expected. Issue affects Chrome for Windows.
Our workaround has been to use Firefox where we’ve seen no issues starting Webinars.
Adding my voice. We have reports from our clients of this exact issue. Chrome on Windows. As of this morning, the Zoom PC App will not launch, either from our use of the API start_url or meetings created in and launched through zoom.us. They can open meetings using the “open in browser” option. But the desktop app is dead.
Many users on my end have also reported the same scenario.
A lot of users using Chrome from Windows are not successful. So they need to access the meeting from the web and they get it. From Mac it is working normally when opening the app.
If you are encountering this issue, first try updating your Zoom client to the latest version. If you are still encountering the issue, please reach out to our Customer Support Team as they will be able to assist you directly.
We were able to see that our engineering team recently pushed out an update to resolve this issue but it may take time to propagate globally. When was the last time that you saw this issue? Is it still happening?