Zoom meeting webhooks

I have 2 zoom accounts and am using same webhook notification url for both.

This webhook is for meetings issues event.

Now when there is issue in meeting like audio quality dropped in any account, notification comes to notification url.

My doubt is how do i differentiate after receiving this notification whether the problem was in account1 or account2.


Hi @neema.bisht
Thanks for reaching out to the Zoom Developer Forum, I am happy to help here!
You could track the meeting ID and verify from which account its coming from.
Or you could also set different URL for each app.

Thanks @elisa.zoom for quick response.

Meeting alert mentioned at https://marketplace.zoom.us/docs/api-reference/zoom-api/events/#/paths/meeting.alert/post , in this i had few doubts.

  1. account_id - is this account id same as what we find in our profile → account profile?
  2. this accountid is at organization level or individual level ? how does it depend on number of license an organization had ? Suppose an organization has 100 users with 5 zoom licenses, so 5 users has all features while 95 users have free accounts… all will have same account id ?
  3. Which conditions on zoom side trigger a meeting issues event. suppose in https://marketplace.zoom.us/docs/api-reference/zoom-api/events/#/paths/meeting.alert/post i can see one of the issue is “Unstable audio” and in https://support.zoom.us/hc/en-us/articles/202920719-Meeting-Statistics , i can see desired statistics. One of them is Jitter under heading “Audio, Video, and Screen Sharing” , so in this case, if jitter for a participant is more than 40ms, zoom will send audio issue alert or average jitter of all participants is more than 40ms then zoom will send audio issue alert ?

Sorry for loading you with all these questions. Just trying to understand zoom webhooks.


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.