Zoom: OAuth Authentication Error

API and Webhooks
1

Description
You cannot authorize the app
You cannot install the app because you don’t have the required permissions. Please contact your IT administrator for permission and try again.

Error
You cannot authorize the app
You cannot install the app because you don’t have the required permissions. Please contact your IT administrator for permission and try again.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

We have created New Role as same as Admin Role in zoom.us. When we try to use that role we are seeing the above error message.

Screen Shot 2020-07-01 at 1.27.27 PM
Screen Shot 2020-07-01 at 1.27.27 PM1090×678 78.6 KB

2

Hey @Naresh,

Please try logging out and logging back in.

Let me know if that fixes the issue.

Thanks,
Tommy

3

@tommy I have logged out and logged back in. Still seeing the same error.
Thanks for your help.

4

@tommy Happy to jump on a Zoom call to explain and show the current ongoing issue.

5

Hey @Naresh,

What is the name of your app? I will help find the issue for you.

Thanks,
Tommy

6

Hey @tommy,

I believe our app is called “Domo”.

Thanks
Kuni

7

@tommy Our app name is Domo

8

@tommy Any update?
thank you so much for your help

Thanks
Naresh

9

@tommy Any update?
Thanks for the help.

  • Naresh
10

@tommy Any update? Thanks for the help.

11

Hey @Naresh, @kuninori.hirano,

I see many apps named Domo. Can you please share the client ID so I can find the right one?

Thanks,
Tommy

12

@tommy Here is the ID: zzMD5y_gSXSPXmUc4wtgOw

13

Hey @Naresh,

The issue is the “View sub accounts report and dashboard data” scopes. What endpoints are you using that need these scopes?

An admin will only have the Sub Account permission if the account installing your app is a master account.

Thanks,
Tommy