Greetings and Salutations,
It would be ideal for our firm to be able to route both overflow call traffic or unanswered calls from our main Call Queue to the IVR where they could use dial-by-name, leave a voicemail for the receptionist, etc. As it currently stands it’s EITHER/OR, not AND; we can EITHER route incoming traffic to our Auto-Attendant to a call queue OR we can route to IVR, but not a call queue AND then IVR if they (call queue) fail to answer.
Please consider adding that option.
Thank you!
-DS