Zoom SDk crashes app on ios 12.5

[helloparent (Hello)]

Hi

We are using the latest zoom iOS Sdk on ios 12.5. however when we run the app, the app crashes.

The developer is working from home and does not have access to this iOS version. We are not able to test this sdk on simulator.

Pls advise how to fix this issue.

[Michael_Condon (Michael)]

Hey @helloparent,

Thanks for using the dev forum! It is nice to see you again

@helloparent

We are using the latest zoom iOS Sdk on ios 12.5. however when we run the app, the app crashes.

Do you have crash logs?

@helloparent

The developer is working from home and does not have access to this iOS version.

Im sorry I do not understand. You are seeing a crash on iOS 12.5, but the developer does not have iOS 12.5?

Thanks!
Michael

[helloparent (Hello)]

Yes, our users have iPhone 6 which does not support ios13. Zoom SDK crashes on ios 12.5. But since the developer does not have access to ios 12.5, he is not able to get the logs to debug the issue and share with Zoom team.

Is there any way to resolve this?

Regards
Atul

[Michael_Condon (Michael)]

Hey @helloparent,

Unfortunately there is not much we can do without the logs. You could look into crashlytics which will automatically produce crash logs on a users device to share with the developer.

Thanks!
Michael

[helloparent (Hello)]

Hi

Please find attached the logs from crashlytics. Please advise what is to be done.

[helloparent (Hello)]

Hi,

Is this issue resolved:

[iOS SDK Crash Issue] AGXGLDriver (gldUpdateDispatch): OpenGL rendering while app in background state

Hey @Michael_Condon , Thanks for the suggestion, I will add it to my app delegate code and try your suggestiion about annotation. If the issue still exist, I will tell you soon Best Regards Bayu

Regards
Atul

[bayuaslamaa (Bayu Aslama Zulfikar)]

Hi, I think this was resolved because i’m not seeing the same problem anymore. You should follow steps from @Michael_Condon in that topic. Hope this help fixing your problem

[Michael_Condon (Michael)]

Hey @helloparent,

If this is indeed the same issue, it should be resolved now. Can you follow those steps and let me know what happens?

Thanks!
Michael

[helloparent (Hello)]

App is not running after updated new Zoom SDK. version no is : v5.5.12509.0401. Please suggest solution.

App getting crash after updated new zoom SDK. Please suggest solution

[Michael_Condon (Michael)]

Hey @helloparent,

Please add the flag “-lc++” to your “other linker flags” and add the necessary frameworks to your Zoom_Share_Screen target.

Troubleshooting tips - 3.3 Screen sharing - 3. In-Meeting UIs and Functions -...

Thanks!
Michael

[helloparent (Hello)]

Hi Michael_Condon,
I have made changes like you mentioned in previous post. Additionally i removed sampleHandler.h, sampleHandler.m, MobileRTCScreenShare.xcframework because currently we not using screen share feature in my app. Not able to install my app in mobile after done these all changes.

[Michael_Condon (Michael)]

Hey @helloparent,

If you are not using screensharing, please also remove the Zoom_Share_Screen target.

Thanks!
Michael