Description
We are running zoom webinar through Web SDK, our developers that monitoring the webinar as audience are spreads in different countries, we experience a weird behavior, the webinar iframe refreshed / restarted in same time, it makes audio become mute and we need to join the audio again.
We are connected in same Zoom Datacenter (Hongkong), and using different browser, desktop and device. The timing is random, sometimes every (approximately) 30 minutes, 40 minutes, or 1 hour. Once again, we experiencing this in real time across the countries and devices. I don’t think it is because of internet connection
Error
It could not relate with the bug, In the console log, showed:
Fps error
Stop RenderVideo
Start RenderVideo
Fps error
Which version?
Web SDK 1.8.6
To Reproduce(If applicable)
It randomly happen, can’t reproduce
Thank you for reaching out to the Zoom Developer Forum. If you have someone join the meeting from a desktop client, do they see the same issue? Does this happen only when connected to the Hong Kong data center?