Meeting disconnected on our video interview app using zoom web sdk

Meeting SDK Web
1

Description
One of our client got Meeting Disconnected Error after every one minute

Error
Meeting Disconnecte. Trying to reconnect

Which Web Video SDK version?
1.8

zoom web sdk meeting disconnect
zoom web sdk meeting disconnect1366×768 106 KB

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

  • Device: Dell Laptop
  • OS: Windows 10
  • Browser: Chrome
2

@MaxM , anyone please reply here.

3

Hi @vipin.kaushik

Thanks for your feedback.

Please update the WebSDK to the latest version(1.9.6). @zoomus/websdk - npm

Thanks
Vic

4

Thanks @vic.yang for your update, but dont you think this should not be the ideal case. We have clients using on live and suddenly client gets some issue on which you suggest to upgrade websdk version. We cant upgrade the version at once unless and until do complete unit testing with new version. In ideal scenario , if version upgrade is required, it should be communicated to the clients first.

5

Hey @vipin.kaushik ,

What exact Web Client SDK version are you using?

Only versions 1.8.5 and above are supported, but we encourage you to be on 1.9.6:

Thanks,
Tommy

6

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