One of our mutual customer, reported a specific call was not captured in our app. On checking our webhook logs we have not received a notification from Zoom end.
For this particular situation, it would be best to submit a support ticket. This is because it involves a thorough investigation and examination of a specific instance or issue. The forum, while a great tool for general inquiries and discussions, is not the most suitable platform for detailed, case-specific investigations. By submitting a ticket, you can provide all the necessary details and context, and our support team can carry out a comprehensive analysis and respond appropriately.