ZoomSDK: Attempted to Read or Write to protected memory

Meeting SDK Windows
1

Description
We are using Zoom Meeting SDK in our WPF product. During ending of a meeting we sometimes encounter “Attempted to Read or Write to protected memory” exception and this causes an app crash. I am unable to add ZoomSDK logs to this ticket.

Which Windows Meeting SDK version?
5.17.10

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Start a meeting with multiple users
  2. End the meeting from user interface

There is no consistent way to trigger the crash. It happens randomly.

Additional context

Event Viewer Log:
Faulting application name: MyApp.exe, version: 2.12.9.0, time stamp: 0x625dbd9d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ffeab2b0ccf
Faulting process id: 0x4ac
Faulting application start time: 0x01dacb96fac025c9
Faulting application path: --------
Faulting module path: unknown
Report Id: e893e822-8452-4ee9-812f-41611f806a74
Faulting package full name:
Faulting package-relative application ID:

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Hello. This is an urgent issue and it is affecting our customers. Looking forward to your assistance.

3

Hello. This is an urgent issue and it is affecting our customers. Looking forward to your assistance.

4

Hello. This is an urgent issue and it is affecting our customers. Looking forward to your assistance.

5

Hi @ege.apak , we have not seen this error before, but upon further research, it seems this error appears “when the application tries to read or write into the memory using a pointer that has a bad value” and can be difficult to isolate.

These threads, though not specific to Zoom, may be helpful:

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