300 Error Attempting to Download Recordings


I’m getting a 300 error when trying to use a refreshed access token when downloading recordings. I’ve opened a support case and shared the link and token there.

Initially, when I receive the recording and download token in the Zoom Event, I can download it without a problem. But once that token expires, I’m doing a call to the recordings API to get a new token, but then I’m getting the 300 error. I’ve set the TTL to the maximum on the recordings request.


Is this expected? Am I using the wrong token when requesting a new one?

Convert using the Zoom desktop client
For versions 4.6.10 or higher, you can’t convert local recording files by double-clicking the Zoom files. You must follow the steps below to manually convert the files:

Sign in to the Zoom desktop client.
Click the Meetings tab.
Click the Recorded tab.
Select the meeting topic with the local recording.
Click Convert.
Confirm a local recording file/s location
When you locally record a meeting or webinar and that session is ended, Zoom creates a folder on your device based on the location configured in your Zoom desktop client. To check where that folder is created, please follow the steps:

Sign in to the Zoom desktop client.
Click the settings icon
Click Recording
The path listed within the Store my recordings at field is where your local recordings are saved.
Note: If the path listed is not physically located on your device where you perform the local recording at (for example your network drive), it will cause quality issues with your recording.
If for some reason, the recording cannot be found on the path listed within the Zoom desktop client, you may confirm the local recording file location by following these steps:

Sign in to the Zoom web portal
Click Recordings then Local Recordings
You can locate the specific meeting or webinar ID and confirm the exact location of the local recording files listed under Location.
Convert a local recording manually
Once you have confirmed the local recording file location, you should see double_click_to_convert_01.zoom and double_click_to_convert_02.zoom. You can manually convert the recording when you double-click on file double_click_to_convert_01.zoom.

If nothing happens or you get a prompt asking you how to open the file, please follow these steps:

When prompted with How do you want to open this file,

Click More apps.
Click Browse.
Go to Local Disk and follow path C:/Users/(PC username)/AppData/Roaming/Zoom/bin
Click zTscoder.exe and make sure zTscoder.exe is displayed in the How do you want to open this file window.
(Optional) Select the box for Always use this app to open .zoom files.
This will ensure that it will use the same application when manually converting a local recording again.
Click OK and wait for the local recording conversion to complete.

Rachel Gomez