I’m trying to set up an automation via Webhook for a client to get Zoom Phone Call Summaries into a CRM system.
Sadly there doesn’t seem to an event in the marketplace to set up the webhook with this endpoint “ai_call_summary” .
I think I could built a polling request daily to access the files, but I think this will be a mess. Is there a release date for the Endpoint to be transformed into an event that can be used in the WebHook App building?
Any other workaround or someone with a similair challenge and client request?
Hi,
You’re right—currently, Zoom’s Webhook App doesn’t support the ai_call_summary event directly, which limits real-time automation options. As of now, Zoom hasn’t announced a release date for exposing this as a webhook event. Polling the endpoint daily is a possible workaround, but as you noted, it can become inefficient. A more stable solution might involve using Zoom’s API to periodically check for summaries, store them temporarily, and sync with your CRM on a schedule. If real-time integration is critical, consider submitting a feature request to Zoom’s support or developer forum to prioritize this enhancement.
more stable solution might involve using Zoom’s API to periodically check for summaries, store them temporarily, and sync with your CRM on a schedule.
What do you mean with this? Basically a HTTP request two times a day and store the summaries in an excel that get synced everday with the CRM or sth like that?
Although there are many ways to subscribe to webhook events. You just need a server with an appropriate endpoint for zoom to send the event.
On the zoom marketplace side, you will need to create an application, then in Feature → Event Subscriptions (make sure it is enabled int the toggle), add the call summary changed event:
Okay, let’s see if my webhook can grab this event with make.com
Also, how can I roll out this summary feature and look up the call summaries of my employees in the web app? Is this even possible? Because the main idea is to enable this for the sales team and transmit it to our crm solution
I suggest making a different forum question about this, if it’s still relevant to zoom - without further context about the CRM and how you envision the end product to be, it’s not really possible to answer.
For me, I have a backend server that listens to the webhook and uploads the summary to my company’s Salesforce CRM through HTTP requests.
As far as the webhook for the AI summary goes, I believe it has been resolved and so we can close this thread.
