We are facing an issue after upgrading our Zoom account.
Previously, we were using a Pro plan with the Webinar add-on, and our Android/ios application was working without any issues. Users were able to join Zoom meetings successfully through our app.
Recently, we upgraded to the Business plan with the Large Meeting (3000 Participants) add-on. Since the upgrade, some participants are no longer able to join meetings from our Android application, which uses the Zoom Meeting SDK for Android.
Issue:
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Users attempt to join a meeting from our Android app.
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The app becomes unresponsive (freezes).
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Android displays the “App isn’t responding” dialog with Wait and Close app options.
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Participants are unable to join the meeting.
Is there any known compatibility issue with the Android Meeting SDK after enabling the Large Meeting (3000 Participants) add-on?
Any help or guidance would be greatly appreciated.