The audio call is working in Video calls but when we try to connect only audio calls we get the error message “Your browser doesn’t support using computer Audio device, please upgrade your browser to the latest version.”
When we checked this error, we got the solution to use HTTPS but our website has an SSL certificate already.
Note: We are using “isSupportAV = false” parameter to hide the video and keep audio only.
Hi @anish_001
Thanks for reaching out to us
Have you been able to troubleshoot this on your end?
Are ou using our APIs to enable or disable audio? Can you share more details about your integration please
from Frontend(Angular), we are sending below parameters in “ZoomMtg.init”,
isSupportAV: false
disablePreview: true
disableJoinAudio: false
and from Backend(NodeJs), we are sending below parameters in “body >> settings” object
audio: true,
host_video: false,
participant_video: false,
Our main concern is to disable/hide the video when the user connects meeting using an audio call only.
Now we are able to hide the video option but Audio is not working, getting the error which I mentioned above.
We executed the demo on the local system but still, we are getting the same error.
Please find the attached screenshots of Mozilla and Chrome browsers.