Audio not working for last participant joining using web sdk

Meeting SDK Web
1

Posting this again:

We started experiencing this issue in the last 2 days.

  • If an audience is joining using the web sdk, the last audience microphone does not capture audio.
  • If anyone else joins or leaves the meeting the audio starts working
  • We are also observing echo using SDK 1.7.8 which is not present in 1.7.7

Tested with web sdk, and versions 1.7.7/1.7.8

2

Further testing reveals this issue was introduced in 1.7.7. Reverting back to SDK version 1.7.6 seems to fix this issue. However, I loose firefox support.

3

Hey @nitin1,

Thanks for providing these details. Our Web SDK engineers are looking into the issue. I will get back to you with updates. (CS-1941)

-Tommy

4

Hi Team,

we are also facing audio issue for participants:

1.Host can able to speak and not able hear from participants
2.Participants can able to hear from host
3.Issue - participants mic showing connected but not able hear

image
image1338×392 26.6 KB

Please let me know if you need more details

5

Hey @bhavana,

Sorry to hear you are facing issues. I have passed this information to our engineers who are working on the issue. I will keep you updated on the progress.

Thanks,
Tommy

7

Hey @bhavana, @nitin1,

This will be fixed in version 1.8.0.

Thanks,
Tommy