GET /phone/call_logs/{callLogId}: 400 BadRequest

API and Webhooks
1

Description
I am randomly getting 400 error codes when calling “Get call log details” API. I get the result [200 ok]when I retry after some time.

I have a webhook set up listening to call_log_completed events. When I receive the event, I call back the Zoom API to download the full call log details. In most cases the API calls complete successfully.
Any alternative to this approach?

Error
400 Bad Request

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT: Cached token with 15 minute expiration.

Which Endpoint/s?
GET /phone/call_logs/{callLogId}

Please advise.

Thanks
Naresh

2

Hey @nnarayana_tnp,

Are you making these calls immediately after receiving the webhook? Have you tried putting in a small buffer time to see if this helps?

Thanks,
Will

3

Hello @will.zoom ,

Yes and Yes.
I would like to know what would be the minimum wait time to fetch the record.

Thanks,
Naresh

4

Hi @nnarayana_tnp,

These call logs should be available within a few seconds of receiving a webhook notification. Have you tried putting in a buffer of 500-1000ms after the webhook is received before making requests to the call_logs endpoint?

Thanks,
Will

5

Hello,

I am getting this error for retries even after 15 minutes. For most of the failed requests this delay works. But few still fail.

Would it be possible for Zoom to send notification when the Call Log is fully ready so I don’t have to add some random delay on my side?

Thanks!

6

Hey @nnarayana_tnp,

Is it possible to send us some examples at developersupport@zoom.us so that we can take a closer look? Please include the webhook payloads and the request that fails.

Thanks,
Will

7

Hello,
I just emailed with the details. Here’s the request id : [#12321645] for your reference.

Thanks!

8

Thank you @nnarayana_tnp — we will be in touch shortly.

9

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