Zoom Phone waiting_time is NULL

I’m working on bringing in waiting_time (the amount of time from when a caller initiates a call to when the callee answers) into a database, but pretty much every call has a NULL waiting_time. I’ve done some testing such as waiting x amount of seconds before answering a call and waiting_time is still null. Anyone else have this issue?

Hi @sbowman
Welcome to our community!
I am happy to help here! Have you been able to resolve this issue?
While I wait to hear back from you, I will go ahead and do some testing on my own!

Unfortunately, I have not been able to resolve this.

Thanks for confirming this @sbowman
Now, could you please share the endpoint that you are calling so I can try and replicate the issue that you are facing please?


I’m using https://api.zoom.us/v2/phone/call_logs


Thanks @sbowman
Could you confirm that you have Call queues enabled?
As per the Docs, it looks like this waiting_time is related to the time that a call queue member takes to answer the call

Unless I’m missing something related to enabling call queues, we have call queues.

Hi @sbowman
Thanks for confirming that with me.
Could you please share with me a response body that you get when calling the Get account’s call logs endpoint so I can reach out to our Engineering team to debug this issue for you.

Also the email or account ID associated with the account.

Could you please send this information via DM ?