Can Zoom Contact Center use OAuth 2.0 Client Credentials Flow for Server-to-Server Integration with Salesforce?

Contact Center
1

My Salesforce team would like to update the ZCC and Salesforce integration using OAuth 2.0 Client Credentials Flow for Server-to-Server Integration. Is this possible ?

https://help.salesforce.com/s/articleView?id=xcloud.remoteaccess_oauth_client_credentials_flow.htm&type=5

2

Hi @jp.ignacio

The ZCC CTI connector integration ( Configuring Zoom Contact Center with the Salesforce Lightning app ) only supports oAuth Authorization Code.

If you are performing custom API integrations from the ZCC Flow, you can use alternative API authentication options using custom javascript code or using custom Zoom Marketplace connectors (Less switching, more doing: extend Zoom Contact Center productivity with Connector apps - Zoom Developer Blog)

3

thanks for the clarification.