Cannot authorize an app with scope report_chat:read:admin

Admin user cannot authorize app with the scope “report_chat:read:admin” despite having been granted permissions by the account owner.

We want to use Get Chat Sessions Report and Get Chat Messages Report API’s. But on adding the scope “report_chat:read:admin”, cannot install the app.

You cannot authorize <app_name>

Which App Type (OAuth / Chatbot / JWT / Webhook)?

Adding more details for Vivek’s App

We see the following as required scopes for the App

Required App Scopes Matching Zoom Account Role Privileges View Edit
View your chat history report * - * N/A * N/A
View all users history and channels * Chat Management - Chat history * N/A
View all users’ chat channels * API Features - Chat channels * N/A
View all users’ chat messages * API Features - Chat messages * N/A

Hi @kannantl @vivek.thetalake

What error message do you see when an admin attempts to authorize the app? Does the user’s role have the Edit permission associated with it?


The error message is:

You cannot authorize <app_name>
You cannot install the app because you don't have the required permissions. Please contact your IT administrator for permission and try again. Edit on Web Portal

For reports, edit permissions are not an option (there are no radio buttons in the Edit column, so there is no way to give or not to give edit permissions).

I’m trying to attach a screenshot for your reference, but the forum does not let me do it – “Sorry, you can’t embed media items in a post.”

Update - We are able to authorize the user as Owner of the account? But Admin users are not able to authorize the App.

Admin users get the following error. How can we allow the admin users to install and use the app?

“You cannot install the app because you don’t have the required permissions. Please contact your IT administrator for permission and try again.”

@vivek.thetalake @kannantl

Please submit a ticket and include a link to this thread. In that ticket, please provide the email of the user that cannot install your app. Please also provide the App Owner Email and the App Name involved.

You can submit a ticket by navigating to our Developer Support Center.


Thanks. Ticket ID 12549387

Thank you. A member of our team will be in touch shortly.

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