We’ve just encountered an odd issue when we’re using web meeting SDK (component view). And it happens intermittently. So the issue is sometimes the voice of one of the participants becomes a chipmunk voice like this:
Description: Main presenters voice is high pitched “Chipmunk-like” to any users on web sdk. Doesn’t seem to affect users in full client.
SDK version: 2.0.1
I have a session going now that has the issue - high pitched voices on the main people, my self and another on my team can hear each other ok - only their voices are affected. If you’d like to join and hear the issue, DM me…
Presenter is using full Zoom client, Acer PC, Windows 11
@tommy This is happening across multiple browsers Mac and PC. Happening to me now on Chrome 100.0.4896.127. Happening to Mac User on Chrome 100.0.4896.75.
Also - if I change and join with Zoom desktop, the original host voice goes to normal - but then the user who previously sounded ok on websdk - goes to a deep distorted voice. Can’t seem to find a pattern here other than crossing between desktop to Web SDK…
Additionally, this happened a week or so ago when I reported originally above. Then went away till today - happening to 2 completely different customers today - on both meetings and webinars.
@tommy Thanks, I’ll give that a try but will have to wait till users are offline later.
One other question, was this sent out to the distribution list or only posted in announcements?
I just would just like to know if I need to subscribe to announcements to be aware of these things - I could have sworn you guys used to email out announcements of major issues and upgrade versions to the changelog email list?
I’m facing the same issue too, and I’m not able to get it resolved.
if the participant connect both from the web browser or both from the zoom client - it work perfectly.
however if 1 participant connects from chrome and the other from the zoom client app, we get this chipmunk voice consistently.
we have tested this from windows machine and mobile phone too.
we are lost on what to do this is affected us for some time now ! can you help ?