We’ve just encountered an odd issue when we’re using web meeting SDK (component view). And it happens intermittently. So the issue is sometimes the voice of one of the participants becomes a chipmunk voice like this:
Description: Main presenters voice is high pitched “Chipmunk-like” to any users on web sdk. Doesn’t seem to affect users in full client.
SDK version: 2.0.1
I have a session going now that has the issue - high pitched voices on the main people, my self and another on my team can hear each other ok - only their voices are affected. If you’d like to join and hear the issue, DM me…
Presenter is using full Zoom client, Acer PC, Windows 11
@tommy This is happening across multiple browsers Mac and PC. Happening to me now on Chrome 100.0.4896.127. Happening to Mac User on Chrome 100.0.4896.75.
Also - if I change and join with Zoom desktop, the original host voice goes to normal - but then the user who previously sounded ok on websdk - goes to a deep distorted voice. Can’t seem to find a pattern here other than crossing between desktop to Web SDK…
Additionally, this happened a week or so ago when I reported originally above. Then went away till today - happening to 2 completely different customers today - on both meetings and webinars.
@tommy Thanks, I’ll give that a try but will have to wait till users are offline later.
One other question, was this sent out to the distribution list or only posted in announcements?
I just would just like to know if I need to subscribe to announcements to be aware of these things - I could have sworn you guys used to email out announcements of major issues and upgrade versions to the changelog email list?