Description
Is there a way via API to get the AI summary of an engagement in Contact Center? We have a potential customer looking to integrate Zoom Contact Center with their existing CRM systems and after each call they want the disposition and call summary to be sent to the CRM.
I’ve seen questions about meeting summaries and I can see there’s an API for that, but I can’t see anything within the Contact Center API for AI summaries.
Any help here would be great.
Thanks