I am trying to derive a real time queue count for any contact center queue through the different webhooks. It seems like the task webhooks hold the information I will need to accomplish this. I started out using the “task entered queue” and “task exited queue” webhooks but I soon ran into an issue where some tasks that came from the “task entered queue” event did not show up in the “task exited queue” event. This then led to it appearing like some engagements never left the queue, so I wanted to then incorporate more of the other take webhooks to see if I could find where these tasks were going if they never exited the queue. The problem is that every other webhook I try to subscribe to never sends any event data. To test I just subscribed to the “task create” webhook, but I never get any requests for that event even though I still get requests for the task queue webhooks with no issue, so I know that tasks are being generated. What could potentially be the issue with the other task webhooks never sending any requests?
Hi @eastonutilities
Thanks for reaching out to us
Are you still having this issue with contact center task webhooks?