API Endpoint(s) and/or Zoom API Event(s)
Description
I am working on an integration between a Zoom contact center and an internal ticketing system using webhooks. I need to be notified when a user has been sent to voicemail and records a description of their reason for calling. However, the phone.voicemail_received event only works for voicemails left for individual users. How can I receive a webhook when a user leaves a voicemail with the contact center?
Hi @rnielsen
Thanks for reaching out to us and welcome to our community, I am happy to help here!
Have you been able to find any event that could help you achieve this behavior using the Contact-Center events docs here:
Hi @elisa.zoom,
I have looked but there is no equivalent event in the contact center API reference. The closest I can find is this:
This doesn’t trigger when a voicemail is created, however.
Thanks for confirming this @rnielsen
Feel free to make a feature request for this issue here:
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