Web Hook Event - Missing Forwarded to Voicemail if no one on Queue can answer

API and Webhooks
1

Description
We are utilizing the webhooks to store call data. We are not receiving any webhooks for when a customer calls in a Queue and they are no members able available. It will go straight to voicemail and if they hang up before no event is sent. However, on the Zoom analytics reports page it will show the call.

Issues
If a user calls and no one is available it will be forwarded to voicemail

  1. If user leaves voicemail only the voicemail log will come in. Not any call details
  2. If they hang up without leaving a voicemail . No information is sent through the webhook

If the webhooks do not recieve this information. What is the best route via the API to get this information?

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Webhook

2

Hi @khansen

Thanks for reaching out to the Zoom Developer Forum, I am happy to help here!
Could you please share with me what events is your app listening to right now?

Thanks
Elisa

3

We are listening to the following events. We are subscribed to all events inside those categories
User Activity
Zoom Phone

4

Hi @khansen
Sorry for the late reply
Are you still experiencing this issue?
Cheers,
Elisa

5

Yes we are. We are not receiving any webhook data for abandoned calls that never ring nor calls forwarded to voicemail. This is critical to our systems that we know if clients are not able to reach our customer support.

6

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