This is for developer-specific feature requests. For other requests please contact our customer support team.
Is your feature request related to a problem? Please describe.
At present, the only means of receiving notifications for contact center voicemails is through email, which functions (a ticket can be created in our ticketing software when the email is received) but it provides no opportunity to use Zoom APIs to fetch additional data about the user etc.
Describe the solution you’d like
A webhook or websocket based solution would be ideal. The API currently is missing an event for contact center voicemails.
Describe alternatives you’ve considered
Using the email method as described above.
Additional context
This webhook event already exists for normal phone calls here: Zoom Phone Webhooks