Developer impacting changes during COVID-19

API and Webhooks
64

Invalid access token for me too, even if i de-activate and regenerate the keys.
Could you please hard reset my account, please?
Account:

1 Like
65

Hello Tommy,

The app still doesn’t work. Have you done the hard reset already? Can your team please fix it asap?

Otherwise please refund the fee we paid this month, because we paid Zoom but cannot use it.

Thank you
Yan
account:

1 Like
66

Hey @australianewtalents, @Pigrecoemme2, @elearningevolve, @nelzein, @fillmoedeuce, @Annglish, @MilesLearning, @tamurohit,

We are working to fix your JWT apps asap.

If you have not shared your account IDs, please do so with developersupport@zoom.us.

Thanks for your patience,
Tommy

1 Like
67

Hey @yasitha,

There are no issues with the Get Meeting endpoint. If you are having an issue, please start a new thread.

Thanks,
Tommy

1 Like
68

Hey @osabuena, please share your account # with developersupport@zoom.us so I can fix.

Thanks,
Tommy

1 Like
69

For future requests to reset your JWT App due to the invalid access token error, please email your account ID to developersupport@zoom.us so we can assist faster.

Thanks,
Tommy

1 Like
70

Will we be notified once this is completed? or we just keep trying?

1 Like
71

Does it work now for anybody? I have been trying all the time but still doesn’t work…

1 Like
72

@tommy You mentioned earlier that activate/deactivate will fix the problem. Then you asked for account # to hard reset which will fix the problem, now you mentioned that we are working on the fix and that we should contact on email for faster response. This is becoming so confusing for all Zoom users. It would have been much better to have the correct information at the first place to avoid expecting that its working and consequently the frustration that it doesn’t!

3 Likes
73

Hey @elearningevolve, @australianewtalents,

Apologies for all the confusion. We are proactively refreshing the cache on a case by case basis, and both of you are in the queue.

@nelzein, and @australianewtalents @elearningevolve yours should be fixed now.

That being said, we are updating the regenerate secret key button in the marketplace this weekend to flush the cache so you all can do it yourselves if we don’t fix it by then.

Thanks,
Tommy

74

Thankyou for the clarification.

2 Likes
75

Hi @tommy,

I think im having this issue, but we are now getting just a join error with error code 1. Is this the same issue?

76

I have been trying all the time but still doesn’t work

77

I have the same issue. errorCode: 1 on joining.

78

Can you please do a hard reset for my account again?
account:

It didn’t work before. Thank you!

79

Hi @tommy how can I subscribe/follow changes on your pinned list of changes only?

80

Happy to help @elearningevolve!

-Tommy

81

Hey @pmogollon, @razvan.iacoob,

Please share your details in a new thread with steps to reproduce the issue.

Thanks,
Tommy

82

Hey @australianewtalents, apologies for the delays.

We are working to fix your JWT App asap.

Thanks,
Tommy

83

Hey @Emanuel_Aguirre,

Best way is to keep an eye on the top post in this thread, or subscribe to changes in the #new-releases category.

Thanks,
Tommy

1 Like