Developer impacting changes during COVID-19

Hey @philip.steel,

JWT Tokens should be working now. Can you provide more details of your issue in a new topic?

Thanks,
Tommy

1 Like

Hi,

Any updates on the JWT API problems? Still unable to use my Zoom education account to integrate with a Zoom plugin for WordPress. I continue to receive the “Invalid access token”. I’ve deactivated and reactivated the Zoom API app, also deactivated all the WordPress plugins and flushed the cache. The problem seems to show the same symptoms as 2 days ago but according to your status bar the issue has been fixed?

2 Likes

Hello,

I am having the exact same problem as MilesLearning for about the same amount of time. Is there something that we’re doing wrong?

2 Likes

Hey @MilesLearning, @fillmoedeuce,

Can you please share your account # with me so I can do a hard reset?

Thanks,
Tommy

52530796

Thank you for the assistance

Hi Tommy,
I’ve been having the same issues with JWT Tokens and deactivating did not help could you also hard reset my account?
Thanks,
Rohit

Hello Tommy,

Can you please do a hard reset to my account too?
120788035
I deactivated and activated many times but still doesn’t work.

Thank you
Yan

Hello Tommy,

Can you please do a hard reset to my account too?
120788035
I deactivated and activated many times but still doesn’t work.

Thank you
Yan

Hello Tommy,

My account number is 119192941.
Thanks for the help! Please net me know when you reset it so I can give it a go.

No me funciona, a mi me aparece invalid token.


Que puede ser, ya active y desactive la app, pero sigue sin funcionar.

The problem still persist even after the hard reset? I’ve tried deactivating the JWT API and regenerating a new key and also waiting 2 minutes in between but I still have the issue “invalid token access” when trying to connect the app on my WordPress website.

1 Like

Hi Tommy,

Could you please do a hard reset to my account as well?
993-271-3094
Thanks

MilesLearning,

Are you sure the have done the hard reset already?

Hello Tommy,

My account number is 119192941. Thank you for your help.

Thanks,

Denly

Can you please confirm if the hard reset has been completed?

I am also having the same issue “session timeout”, can you please perform a hard reset for my account:

Account Number: 51936274

Was this issue fixed?

Still does not work,

is there any issue with https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meeting api?

Same issue for us when using the Web SDK, here is the account # 51730105
Can you reset this as well please @tommy