Download Transcript URL No Longer Returning Transcript as Text

Contact Center
1

Hi there. We use the API to pull the transcript from ZCC. This had been working fine until around 4/24 when the call to the transcript URL started returning a binary file (probably the recording). We didn’t change anything on our side and we are using this CURL

  --url {transcript_url} 
  --header 'authorization: Bearer {access_token}' 
  --header 'content-type: application/json'

from Contact Center API

Again as far as I can tell everything is working but instead of getting a text file like we did prior to 4/24, we now get a binary file. Nothing in the API docs says there was a change. Please advise.

2

Hi Chad,

Can you share the full API URL(s) you are using to get the transcript URL? Is this happening on the messaging transcript API or voice recording API ?

Justin