Download Transcript URL No Longer Returning Transcript as Text

Hi there. We use the API to pull the transcript from ZCC. This had been working fine until around 4/24 when the call to the transcript URL started returning a binary file (probably the recording). We didn’t change anything on our side and we are using this CURL

  --url {transcript_url} 
  --header 'authorization: Bearer {access_token}' 
  --header 'content-type: application/json'

from Contact Center API

Again as far as I can tell everything is working but instead of getting a text file like we did prior to 4/24, we now get a binary file. Nothing in the API docs says there was a change. Please advise.

Hi Chad,

Can you share the full API URL(s) you are using to get the transcript URL? Is this happening on the messaging transcript API or voice recording API ?