Duplicated users on session reconnection

Video SDK Web
1

Description
When a participant reconnects to a session, the dashboard increases the user count, even though it’s the same participant.

Is this a typical Zoom behavior?
Will Zoom include these users in the billing count?

Hence, the calculation would be as follows:

04:33 - 5 minutes
6 users
R$ 0.0159 per minute

6 x 5 = 30 minutes
30 minutes x R$ 0.0159 = R$ 0.477

Which Web Video SDK version?
1.10.7

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Connect to a session
  2. Disable the internet connection
  3. Enable the internet connection
  4. Wait for reconnection or reconnect manually to the session
  • Device: MacBook Air M1 2020
  • OS: macOS 13
  • Browser: Firefox
  • Browser Version: 124.0.1 (64-bits)
Session ID Session Name Start Time End Time Duration (hh:mm:ss) Users Host Data Center VoIP Video Screen Sharing Recording
iewRf1ZlSJKZ04yKJd0cbg== 6 Apr 03, 2024 12:56 PM 01:01 PM 00:04:33 6 SP true false false false
User Phone Device IP Address Location Network Type Microphone Speaker Camera Data Center Connection Type Join Time Leave Time In Waiting Room uuid
admin-6 Web Others Microfone (MacBook Air) default Câmera FaceTime HD Brazil (SP Top) 12:56 PM 12:57 PM(admin-6 left the meeting.Reason: left the meeting.) No VQHoi2maRzKtgFJuQxTuYA
admin-6 Web Others Microfone (MacBook Air) default Câmera FaceTime HD Brazil (SP Top) 12:57 PM 12:57 PM(admin-6 left the meeting.Reason: left the meeting.) No VQHoi2maRzKtgFJuQxTuYA
admin-6 Web Others Microfone (MacBook Air) default Câmera FaceTime HD Brazil (SP Top) 12:57 PM 12:58 PM(admin-6 left the meeting.Reason: left the meeting.) No VQHoi2maRzKtgFJuQxTuYA
admin-6 Web Others Microfone (MacBook Air) default Câmera FaceTime HD Brazil (SP Top) 12:58 PM 12:59 PM(admin-6 left the meeting.Reason: left the meeting.) No VQHoi2maRzKtgFJuQxTuYA
admin-6 Web Others Microfone (MacBook Air) default Câmera FaceTime HD Brazil (SP Top) 12:59 PM 01:01 PM(admin-6 got disconnected from the meeting.Reason: Unknown reason.) No VQHoi2maRzKtgFJuQxTuYA
admin-6 Web Others Microfone (MacBook Air) default Câmera FaceTime HD Brazil (SP Sub) UDP 12:59 PM 12:59 PM(admin-6 left the meeting.Reason: left the meeting.) No VQHoi2maRzKtgFJuQxTuYA
2

How are you rendering the videos themselves? Is this your application, or an example app?

When a user leaves a session (or loses internet in your example) they aren’t removed from the session completely - which means it could be possible that on reconnection if they are reconnecting to the session you would have a duplicate user. in the meeting.

You may be able to use something like “connection-change” event on reconnection (not sure if it fires on reconnection or not. )
VideoClient | Zoom Video SDK for Web - 1.10.8

The other possibility is to remove them from the session on connection loss - which is a parameter for the init() method named leaveOnPageUnload - here are the docs for that - InitOptions | Zoom Video SDK for Web - 1.10.8

Let me know if this helps.