Error Code: 1009 The user already holds an active account


#1

Hi,

I have tried to create an account using the zoom rest api cust create account, however i can’t register an email account.

Payload:
{
“action”: “custCreate”,
“user_info”: {
“email”: "sample@xyz.com",
“type”: 1,
“first_name”: “Sample”,
“last_name”: “Lastname”
}
}

It return a response something like this.

Error I get is following.
{
“code”: 1009,
“message”: “The user sample@xyz.com already holds an active account.”
}

User is already having paid account with Zoom. We are trying to create account for that user under our account using API.


#2

Hi @rahul,

To use custCreate, it has to be a user that does not previously have a Zoom account.
If you use create then an invite is sent and if the user accepts, then they’ll be apart of your account.

Thanks


#3

Also note that you can’t use the ‘create’ command for inviting paid accounts. You can only invite them using the “Add Users” button in the Web interface. Be aware that when they accept, billing will contact you and ask to confirm that you want to accept them.