Getting "invalid token" when trying to download phone recording

API and Webhooks
1

We are able to successfully retrieve a list of phone user recordings by making a call with JWT to https://api.zoom.us/v2/phone/users/user@domain.com/recordings/.
This returns an array containing a JSON object for each recording. Included in this JSON object is a property named “download_url”. When trying to retrieve this URL we receive the following response, regardless of whether or not we pass in our JWT: {"errorCode":401,"message":"Invalid token."}

How can we download the recording files? Additionally, is there a way to delete the recordings once we have downloaded them?

Thanks
AJS

2

Hey @AJSpetner, thanks for posting and using Zoom!

Currently this is a known issue and we are working to fix asap.

JIRA: ZOOM-116277

Thanks for your patience!
-Tommy

3

Thanks for the update. Is there a known ETA?
Also what about the second question with regards to deleting recordings via the API?

Thanks
Aaron

4

Hey @AJSpetner,

No exact timeline, but we are working to resolve asap.

As for deleting a downloaded recording that lives on your computer Zoom does not have the capability to do that, you will have to delete it yourself. however if you are downloading the files to a cloud storage service like dropbox or AWS S3 they do have APIs to delete files.

Let me know if you have additional questions! :slight_smile:

Thanks,
Tommy

5

I didn’t mean deleting a local recording. I meant deleting the file that is stored in the Zoom account once we have successfully downloaded it and stored it elsewhere.

6

Hey @AJSpetner,

Yes you can delete recordings stored on your Zoom account via:

and

Thanks,
Tommy

7

This is for meeting recordings. What about phone recordings?

8

Apologies, at this time we do not have DELETE API endpoints for Zoom Phone recordings.

You can delete Zoom Phone Recordings via the Zoom Web Portal.

Thanks,
Tommy

9

Hey Zoom, any updates on this issue? It’s affecting us as well.

10

Hey @clippermadness,

We are releasing a fix for this later this month. In the meantime I will let you know if there is a workaround.

Thanks,
Tommy

11

@tommy Any update on the ETA for this fix?

12

Hey @clippermadness,

ETA for this release is Nov 24th.

Thanks,
Tommy

13

Hey Tommy and team, can you confirm that this fix was released? We’re still seeing errors downloading recordings.

14

Hey @clippermadness,

Please try attaching a JWT Token from a JWT App Type as the value for the access_token query param to download the recording. For example:

https://zoom.us/v2/phone/recording/download/{{recording_path}}?access_token={{JWT_Token}}

A test JWT Token is generated for you on the App Credentials page in your JWT App in the Zoom App Marketplace Dashboard.

Let me know if this works for you!

Thanks,
Tommy

15

Hey Tommy - our app is a published OAuth app, so there is no way for me to get a JWT App token.

I can confirm that specifying the access token in the Authorization header now works for recordings, but it still does not work for voice mails.

Recordings now have download_urls that look like this: https://zoom.us/v2/phone/recording/download/…
Voice mails still have download_urls that look like this: https://us01pbx.zoom.us/api/v2/pbx/fetch/account/.../file/…

How can our OAuth app download voicemails?

16

Hey @clippermadness,

Happy to hear downloading Phone Recordings is working now, we will add the auth instructions to our docs.

As for downloading Voice Mails not working, we are looking into it and will get back to you. JIRA: ZOOM-126286

Thanks,
Tommy

17

Hey @tommy, were you able to confirm the issue? If so, is there any update on a fix?

18

Hey @clippermadness,

Yes we have confirmed the issue. We are working on fixing it.

Thanks for your patience,
Tommy

19

Hey @clippermadness,

This will be fixed in our release on Jan 12th!

Thanks,
Tommy

20

Excellent. Thank you!

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