Getting Permissions correct in Marketplace

Hey Zoom team! I’m working to add some app collaborators for our Freehand app so that they can view statistics. When trying to add the app collaborator I get the following message:

This user doesn’t have the required role privileges. Please contact the account admin for more details.

While this is useful in that it tells me my permissions are wrong, it doesn’t tell me what permissions the user needs in order to get into the stats. Can you let me know what permissions I need to give these users so they can view our stats?

Hi @danshort ,

Please reference the following articles to get you set up:

https://support.zoom.us/hc/en-us/articles/115001078646-Using-role-management#:~:text=members%20to%20roles-,Sign%20in%20to%20the%20Zoom%20web%20portal%20as%20the%20account,Click%20the%20Change%20Role%20button.

If the user is on your account they should be good to go after instituting this. If they are on a different account, they need to follow these articles with their account admin.

Best,
Gianni

Hi Gianni, thanks for the reply. Unfortunately, this doesn’t actually answer the question. This just states the membership levels, but not what is required in order to have access to the app marketplace details. Do they need to be an owner, an admin, or are there more specific permissions we can provide?

I have at least three or four people that need access to these statistics, but they most definitely don’t need admin privileges for our entire account. For example, are there custom scopes necessary to get a user access to the marketplace listing and reports?

Dan