Summary
Assigning a user the Queue Management role in Zoom Contact Center is far too broad. It gives the user control over all queue settings, not just the ability to add or remove agents.
Problem
We need supervisors to manage queue membership only, but the existing permission structure forces us to grant them full administrative access to every queue setting. This breaks least-privilege access and introduces unnecessary operational risk.
Request
Create a dedicated, granular permission in ZCC that allows a supervisor to add and remove agents from assigned queues without exposing full queue configuration.
Why It Matters
This aligns with least-privilege standards, mirrors the “Manage Call Queue Membership” permission in Zoom Phone, and enables supervisors to manage staffing without admin intervention.