We use participant webhooks to understand who has joined a meeting.
It appears that if the dial in via a phone (e.g. a toll free number) those hooks never fire?
See Meeting /phDftwZQberTyzOoEY+Mg== / 81002737146
Is this the case? If not, why did this meeting never fire the hook for the PSTN guest?
Thanks for reaching out about this, and great question.
Because Participant IDs for attendees are only generated once an attendee has joined via computer, a webhook for Participant Joined will unfortunately not be triggered for phone-only attendees. (You can see #4 under “Join by Telephone Only” in this article).
Let me know if this helps to clarify,
Thanks for the explanation Will- can you advise how we can access the same data for this payload via APIs? Specifically we’d like to know join/leave time
I just ran a test and dialed in as a guest over the phone.
I appear to have a webhook with their join details?
Meeting: 83344332424 / WrL4s9YPTOSDNyYsDY4cWw==
How was this possible?
When you joined this meeting by dial in, did you provide a participant ID, or did you simply enter meeting number, followed by
Let me know,
Hi Will, I just joined with the meeting ID and did not pass a participant ID.
Thank you for clarifying. We are looking into this (ZOOM-158133).
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