Help resolve my issue

API and Webhooks
1

Good morning,
I teach kindergarten and parents /students are having a tough time with unmuting themselves. I just saw that I can enable ask consent to unmute from parents. I have set up my recurring meetings with the allow me permission to unmute. However, I played with the setting to see if it works and only worked ask some the permission and the other one’s I still have to ask them to unmute. This is super frustrating for the younger students. I could use some help in resolving this problem.

2

Hey @egeorge,

Have you reached out to support.zoom.us?

This forum is for Zoom API related issues. :slight_smile:

Thanks,
Tommy

3

Thank you, I email them, but haven’t gotten a response.

4

Hey @egeorge,

Here is the guide to the consent to unmute feature:

Check it out and see if that answers your questions. If not, our support team will get back to you as soon as they can. :slight_smile:

Thanks,
Tommy

5

Thank you. I followed the steps, but he still only ask some parents the permission option and everybody else I still have to ask students to unmute once they have been muted

6

Hey @egeorge,

Make sure everyone is using the latest version of the Zoom App and has consented! :slight_smile:

Thanks,
Tommy