High/low pitch audio when connecting crossplatform (android or ios to the browser)

Video SDK Web
1

I have tested using multiple versions on the web video SDK and the android/ios SDKs, but none seem to work. I hear my voice to be very low pitched from the mobile, and very high pitched from the web (to the point where the audio is incomprehensible). This issue has been ongoing for a while, preventing me from launching my app. Are there any plans to look at this issue? @tommy

2

Hey @nfayad , welcome to the dev community.

Can you please fill out the post template so we have enough details to investigate? :slight_smile:

Description
A clear and concise description of what the question is.

Browser Console Error
The full error message or issue you are running into.

Which Web Video SDK version?
Knowing the version can help us to identify your issue faster. [e.g. 1.0]

Video SDK Code Snippets
The code snippets that are causing the error / issue so we can reproduce.

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to ‘…’
  2. Click on ‘…’
  3. Scroll down to ‘…’
  4. See error

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

  • Device: [e.g. Macbook Pro]
  • OS: [e.g. macOS 11]
  • Browser: [e.g. Chrome]
  • Browser Version [e.g. 88.0.4324.150 (Official Build) (x86_64)]

Additional context
Add any other context about the problem here.

Thanks!
-Tommy

4

Description
Low-pitched audio was received on the mobile (IOS and Android) on all versions, and high-pitched audio was received on the web on all versions.

Browser Console Error
None.

Which Web Video SDK version?
Tested with all versions on the web and mobile.

Video SDK Code Snippets
I am using the zoom sample react-app

To Reproduce(If applicable)
Simply connect to a session from the web video SDK (v1.2.7 for example) and the Android or IOS (v1.3.0) and connect to the audio.

Device:

  • OS: [e.g. Windows 10]
  • Browser: [e.g. Chrome]
  • Browser Version 103.0.5060.66 (Official Build) (64-bit) (cohort: Stable)

Phones: iPhone SE 2020 and GalaxyS20+

Additional context
We tested this issue with a combination of the available SDK versions for the web, android, and IOS but none of them seemed to work and they all produced the same low/high pitch issue.

5

Was anyone able to reproduce or take a look at this error?

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.