How to Add Contacts via API for Zoom Phone? Also, Contact Center API Access?

API and Webhooks Contact Center
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1

Hi everyone,

I’m currently working on integrating Zoom Phone with our internal contact system.

Our goal is to show customer names from our internal database when receiving calls on Zoom Phone.
We’re subscribed to Zoom Pro and Zoom Phone.

I was looking into the possibility of adding contacts through the API and found this endpoint:
POST /contact_center/address_books/{addressBookId}/contacts from the Contact Center API.
However, when I tried to call it, I received a 403 Forbidden error.

So I have two main questions:

  1. Is this API only available to Zoom Contact Center users?
  2. If so, which Contact Center license tier is required to use this feature?

Any guidance or documentation links would be greatly appreciated.
Also, if there’s another recommended way to add contacts for use with Zoom Phone, I’d love to hear it.

Thanks in advance!

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Hi @naohiro,

Yes, Contact Center APIs are only available to those with a Contact Center license. The most basic license will allow access this feature.

Thanks,
Rehema

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