Issues Calling The Contact Center API Endpoint

I am having issues making calls to the contact center API endpoint. In the Zoom created app I am using to authenticate I have all of the necessary scopes added to use the contact center endpoint as well as OAuth authentication. Whenever I attempt to make a call to any endpoint in the contact center I get a response with a 401 error code and a status of false. However, I can make successful calls to the phone endpoint with no issues using the same app. I did realize that even though I have the contact center scopes added to my app, in the “works with” section it does not specify “Contact Center”. If I add any other scopes like phone or meetings I can see it reflected in that “works with” section, but nothing for contact center.

Currently I am just trying to use postman to model the API calls and here is an example of me trying to call the reports:

URL → GET https://api.zoom.us/v2/contact_center/analytics/historical/queues/metrics?channel_types=voice

Request Headers → Content_Type application/json

Response →
{
“status”: false,
“errorCode”: “401”
}

Hi @gmoore-tgo

Thanks for reaching out to the Zoom Developer Forum and welcome to our community, I am happy to help here!
Could you please confirm if you have a Zoom Contact Center license enabled in your account?

Learn more about how to get started with Zoom Contact center here:

Let me know if you need anything else.
Best,
Elisa

I was able to get a contact center license applied to the account I was using for API access and the resolved the issue. Thank you for the assistance!

Hi @gmoore-tgo
Happy to hear this issue was resolved!
Feel free to reach out to us if you need anything else!
Best,
Elisa