Thanks for the reply. Please have a look at the following support doc and see if it helps:
- https://support.zoom.us/hc/en-us/articles/360040771752-Frequently-asked-questions-about-local-and-cloud-recording
- https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-failed-conversion-of-local-recordings
- https://support.zoom.us/hc/en-us/articles/201362473-Local-recording
If you are looking for a way to convert local recording files on Mac, you may refer to the answer in Does anyone know how to convert local Zoom files on a Mac when the conversion failed?
Please note that: I do not belong to the support team so I am not able to see the ticket system and I have no visibilities and insights regarding the issues with Zoom meeting clients. This question is out of the scope of what this forum is for. I will try my best to help but if there is some specific use cases and scenarios that require additional debugging or troubleshooting assistances, you might still need to contact the Zoom client support. Thanks!