I am currently experiencing an issue with my Zoom Marketplace app regarding the “Recording Completed” webhook notifications. Initially, these notifications were working correctly and were triggered when a recording was completed. However, after some time, I stopped receiving any webhook notifications, even though the recordings are still available in my cloud storage.
Details:
App Type: Webhook-only app
Event Configured: “Recording Completed”
Account Type: Zoom Pro
My app remains active, but I am no longer receiving webhook responses even though the recordings are successfully uploaded to my cloud storage. I have checked my configuration and ensured that the webhook URL is correct and publicly accessible.
Could someone from the community kindly assist in troubleshooting this issue or provide insights into what might be causing the webhook notifications to stop?
Hi @trimukyoga
Thanks for reaching out to us.
Can you confirm if your endpoint is working correctly?
Can you make a post request to your endpoint using Postman or the tool of your preference to make sure you are receiving events?
You could also try calling this endpoint to see if the events are being sent:
I’m not receiving the webhook event for “Recording Completed”.
As per the documentation, I have enabled the event under Contact Center → Recording Completed.
I’ve tested my webhook endpoint using mock data via Vitest, and it’s working exactly as expected. However, I’m not receiving any webhook events or logs from Zoom.
My app is still active, and the Zoom cloud recording is available, but no event has been triggered so far.
I also checked the logs through the Zoom Developer Portal and used the webhook_logs REST API — still, there are no logs received.
Could you please assist me in identifying what might be going wrong?
Why are you adding Contact Center → Recording Completed. ?
By the images you shared, it looks like you are expecting meeting recordings.
Please add the Recording.completed event for meetings
