Zoom Webhook: recording.completed Event Not Triggering After Meeting Ends

[Jon_Harry]

Hi everyone,

I’m integrating Zoom’s Cloud Recording functionality in our platform and relying on the recording.completed and meeting.ended webhook events to trigger follow-up workflows (e.g., download recording, notify user).

Here’s my setup:

• App type: Account-Level OAuth / Webhook-Only app

• Subscribed events: recording.completed, meeting.ended

• Meeting gets recorded and ends successfully, recording appears in Zoom cloud

The problem:

• The webhook event sometimes doesn’t fire (even though recording is listed)

• Or the event arrives very late (several hours) which breaks our workflow

• No error returned in Zoom dashboard, and no obvious pattern of which recordings fail

What I’ve tried so far:

• Verified callback URL and SSL certificate + zoom verification test is passing

• Checked Zoom dashboard → App → Event Subscriptions → “Test” shows success

• Confirmed user account has proper recording permissions and cloud storage enabled

Questions:

• Has anyone else experienced inconsistent webhooks for recording.completed or meeting.ended?

• Are there any known limitations (region, meeting size, account type) that affect webhook delivery?

• What logging or retry mechanisms do you recommend for production-grade handling of missing events?

Thanks in advance for any pointers or sample flows.