haseeb
(Haseeb)
January 26, 2021, 11:03am
22
@tommy we are still facing the issue as it was yesterday & it’s clear from the comments that we are not alone. People using different versions of the SDK even the latest ones are having the same issue pretty consistently.
Also, I don’t understand the purpose of the Zoom Status Page if it is not going to reflect the actual status. It’s pretty evident that the WebSDK is not 100% operational but there is no mention of it on the status page and it puts all of us in a conitnuous state of uncertainty and no solid answers to our customers who depend on Zoom.
Hopefully this will get resolved soon!
Hi,
Same issue here when using zoom API through a HiveBrite system.
Was working fine until this morning.
I agree with previous user - if this is a system issue why is it not being notified in the staus page?
Please advise ASAP @tommy
zun
January 26, 2021, 12:40pm
24
@tommy
Hi,
I got the same issue. Yesterday there was no problem.
Please notify us when there is any update on this issue.
Thank you,
Message is in Japanese and has meaning “Joining meeting timeout”
@Gustavo @marwan.zakaraia @rainer @konrad @gshukla @haseeb @lif-support @zun
We are investigating the issue again, and will provide an update as soon as possible.
Thanks,
Will
1 Like
@Gustavo @marwan.zakaraia @rainer @konrad @gshukla @haseeb @lif-support @zun
If you are still seeing this issue, please share the following details with us at developersupport@zoom.us :
Account ID
Meeting ID (the ID you’re testing with)
Web SDK Version
Our team will investigate this issue for your specific account once we have these details.
Thank you,
Will
1 Like
@will.zoom thanks - have sent this. This is an urgent matter to a reply ASAP would be much appreciated.
Thanks
haseeb
(Haseeb)
January 26, 2021, 3:18pm
28
Details sent. Awaiting response, thanks!
tommy
(Tommy Gaessler)
January 26, 2021, 6:22pm
30
Thanks @lif-support , @haseeb , @mikeneil500 ,
We are working to fix the issue as quick as possible and will post here with updates.
-Tommy
2 Likes
zun
January 27, 2021, 4:35am
31
@will.zoom @tommy
I sent my detail information.
Email Subject: [Issue 41399] - Joining meeting timeout from Web SDK
Looking forward to hearing from you.
Hey,
I am also still have the problem?
Do you need my details as well?
Thanks.
haseeb
(Haseeb)
January 27, 2021, 1:18pm
33
@tommy @will.zoom guys any update on this? If this is something that is limited to older versions only please let us know. At least we can take some action and do something on our end to mitigate the issue. Please confirm if this is related to specific versions only so we can use another version of the sdk. It’s been 3 days now and we haven’t got anything more than ‘we are looking into the issue’. Becoming really frustrating to us and difficult for our customers now.
2 Likes
tommy
(Tommy Gaessler)
January 27, 2021, 5:46pm
34
Hey @haseeb , @ronen.landesman , @zun ,
We have identified the issue and are working on a fix. We will keep you updated.
Thanks,
Tommy
2 Likes
tommy
(Tommy Gaessler)
January 28, 2021, 4:12am
35
Hey @haseeb , @ronen.landesman , @zun ,
We have implemented an additional fix for the Web SDK timeout issue. Please try again.
If you still experience, the issue please let us know.
Thanks,
Tommy
2 Likes
gshukla
(Ghanshyam)
January 29, 2021, 7:26am
37
Hi @tommy & @will.zoom … Issue still there. Please help…Now worrying…
tommy
(Tommy Gaessler)
January 29, 2021, 8:56pm
38
Hey @gshukla ,
I believe your issue to be different. Let’s communicate in your thread here:
Hi @tommy / Zoom Developer Team
Description
When hitting ZoomMtg.join({…}) giving error. Chrome Console giving CORS issue as pasted below.
All Zoom API calls are from server side.
Error
Response of Join method is
{method: “join”, status: false, result: null, errorMessage: undefined, errorCode: 3622}
Which version?
Web SDK 1.8.6
Screenshots
[image]
[image]
Device (please complete the following information):
Chrome Version 87.0.4280.141 (Official Build) (64-bit)
Thanks,
Tommy
extrao
(Ecole)
February 1, 2021, 10:50am
39
same here (1.8.6, all load and key ok, ZoomMtg.join, show “joining meeting” and … silence… no JS error…). Mail sent on jan 27.
tommy
(Tommy Gaessler)
February 2, 2021, 8:15pm
40
Hey @extrao ,
Please create a new topic and fill out the post template so we have enough info to help.
Thanks,
Tommy
MaxM
(Max M.)
February 5, 2021, 1:19am
42
Hey @extrao ,
Thank you for creating a new topic. We’ll follow-up there.
Thanks,
Max
system
(system)
Closed
March 7, 2021, 11:19am
43
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