Hey @HChirra,
To confirm, the webinar has already been held and ended?
Can you share the webinar UUIDs again so we can look into it?
Thanks,
Tommy
Hey @HChirra,
To confirm, the webinar has already been held and ended?
Can you share the webinar UUIDs again so we can look into it?
Thanks,
Tommy
@tommy, Here are couple of Webinar UUIDâs. Thank you.
5B0v5Gp5ScmiEwZMArlqwg==
K3cOYi8BTMiyD/AiQWNdkA==
@tommy thank you for referring me to this thread. However Iâm still experiencing the same issue as @HChirra. All webinar, registrant and history data is synced but when the webinar ends we donât get any attendee data. Manual sync doesnât work either.
When attemping a manul sync we get the following error from Salesforce:
Apex script unhandled exception by user/organization: 0050g0000069IwF/00D700000008zJU
Failed to process batch for class âzoom_app.SyncRegistrantsBatchâ for job id â7074u0000D7rWV7â
caused by: System.ListException: Before Insert or Upsert list must not have two identically equal elements
Class.zoom_app.SyncRegistrantsBatch.execute: line 210, column 1
Hi, We are having the same problem. Everything is working beautifully except that the âis attendedâ is not getting checked and the number of participants is not getting populated. We have Zoom Webinar and we are using the Salesforce App. Again everything worked as it said it would except that we canât see who attended in Salesforce. We too have followed every direction and tried to manually sync with no success. How can you help us? Thank you so much. We just had our annual event with a few 1000 people in multiple sessions through out the week and all were attending via Zoom. Thanks so much for your assistance.
Hey @tommy,
We have integrated Zoom Native App with Salesforce, which is adding Leads when new registrant is added for the Zoom webinar.
All webinar, registrant and history data is synced but when the webinar ends we donât get any attendee data. Manual sync doesnât work either.
When attempting a manual sync we get the following error from Salesforce:
Apex script unhandled exception by user/organization: 00512000006N92v/00DA0000000Z7Im
Failed to process batch for class âzoom_app.SyncRegistrantsBatchâ for job id â7074t000002oeCmâ
caused by: System.LimitException: zoom_app:Too many DML rows: 10001
please advise what I am missing. Thank you.
Hi @webteam,
Do you have access to Zoom Dashboard functionality within the associated Zoom account? If you donât have this feature enabled, this can cause similar issues.
Let me knowâthanks!
-Will
Hi @will.zoom,
Is it the permission that I need to add?
Just to be clear, We are getting Registrant information into Salesforce but not Attendees.
Thanks
Hey @webteam,
Can you please checkout the following threads and let me know if they help:
If not, we can look into your account and why the Attendees are not syncing.
Thanks,
Tommy
Hi @tommy,
I looked into the threads but still no luck. We are still facing the issue, Zoom Webinar attendees are not syncing to Salesforce.
Hello @tommy
We have integrated Zoom Native App with Salesforce, which is adding Leads when new registrant is added for the Zoom webinar.
All webinar, registrant and history data is synced but when the webinar ends we donât get any attendee data. Manual sync doesnât work either.
When attempting a manual sync we get the following error from Salesforce:
Apex script unhandled trigger exception by user/organization: 005L0000006aktg/00DL0000005yAGx
Source organization: 00D4100000134io (null)
ZoomWebinarAttendeesTrigger: execution of AfterInsert
caused by: System.DmlException: Insert failed. First exception on row 0; first error: REQUIRED_FIELD_MISSING, Required fields are missing: [Contact__c]: [Contact__c]
Apex class - SyncRegistrantsBatch
Hey @zoom2_dcfstraining,
Can you please update the integration in the Salesforce App Exchange? We released some fixes over the weekend!
Let me know if that fixes the issues for you.
Thanks,
Tommy
Hi @tommy,
Iâve updated the integration, and yet my finished webinars do not update with the correct number of registrants or attendees.
Hello! I am having a very similar issue to the others here where I am not getting Zoom Webinar Attendees records in Salesforce once the webinar is complete OR on manual sync.
App version: 3.14
Webinar Example: OFeJAS7oQVqnDkkHpd/csg==
I am getting an apex error saying entity is deleted. We do not delete any Zoom records so I am not sure what its referring to:
Apex script unhandled exception by user/organization: 0053i000002Hdcc/00D3i000000owyk
Failed to process batch for class âzoom_app.SyncRegistrantsBatchâ for job id â7073i00002NbMZAâ
caused by: System.DmlException: Upsert failed. First exception on row 8; first error: ENTITY_IS_DELETED, entity is deleted:
Class.zoom_app.SyncRegistrantsBatch.execute: line 220, column 1
Hey @DavidSt ,
Sorry to hear you are having trouble with this.
Can you please share steps to reproduce the issue and some screenshots please?
This will help us investigate the issue further.
Thanks,
Tommy