List historical detail reports

API and Webhooks
1

I am trying to post REST API (contact_center/analytics/historical/details/metrics) but there is no data return, but I am able to pull data from other end points. So wondering what has caused this issue or any settings I missed.

Thanks!

data return
{
“next_page_token”: “”,
“page_size”: 10
}

2

I’m encountering the same problem.

To be clear, I run the command below:

curl --location 'https://api.zoom.us/v2/contact_center/analytics/historical/details/metrics' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer <token>'

The response is essentially nothing:

{"next_page_token":"","page_size":10}
3

Adding the channel parameter causes the request to return data. That is, the following command returns data:

curl --location 'https://api.zoom.us/v2/contact_center/analytics/historical/details/metrics?channel=voice' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer <token>'

See List Historical detail reports not showing info - #4 by donte.zoom

4

Glad that post was helpful @nwilson!