Hey Elisa,
I have never received this field.
I made the request again and it’s not included.
Thanks
(edit - some extra details)
I have confirmed that the first user (“Bri*”) had a call transferred in but that’s not in the response.
The second user (“Bee*”) transferred 2 calls out, and that’s shown.
Request:
curl -G -H "Authorization: Bearer $TOKEN" --data-urlencode "from=2023-11-10T00:00:00-07:00" --data-urlencode "to=2023-11-11T00:00:00-07:00" "https://api.zoom.us/v2/contact_center/analytics/historical/queues/$QUEUE_ID/agents/metrics?channel_types=voice&interval=1_day"
Part of the response:
{
"next_page_token": "",
"page_size": 100,
"total_records": 12,
"from": "2023-11-10T00:00:00-07:00",
"to": "2023-11-11T00:00:00-07:00",
"timezone": "GMT-07:00",
"agents": [
{
"user_id": "HRm********",
"display_name": "Bri********",
"voice": {
"total_outbound": 1,
"start_time_interval": "2023-11-10T00:00:00-07:00",
"end_time_interval": "2023-11-10T00:00:00-07:00"
}
},
...
{
"user_id": "WyF********",
"display_name": "Bee********",
"total_inbound": 11,
"total_completed": 10,
"total_transferred_out": 2,
"voice": {
"total_missed": 1,
"inbound_average_talking_duration": 650.55,
"inbound_longest_talking_duration": 3379.0,
"inbound_shortest_talking_duration": 0.0,
"inbound_average_wrap_up_duration": 41.0,
"inbound_longest_wrap_up_duration": 62.0,
"inbound_shortest_wrap_up_duration": 0.0,
"start_time_interval": "2023-11-10T00:00:00-07:00",
"end_time_interval": "2023-11-10T00:00:00-07:00",
"total_answered_users": 10,
"total_answer_duration": 7156.0,
"total_hold_duration": 0.0,
"total_wrap_up_duration": 451.0,
"total_queue_wait_duration": 1997.0,
"total_abandoned_duration": 0.0
}
},
...
]
}