/phone/call_logs does not return the same information as in the Portal Phone Logs

API and Webhooks
1

Description
We would like to download our companies call_logs on a daily basis. If we review the portal we can see that a user is making an outbound phone call using our main company phone number. In the portal, we are able to who made the call. Using the /phone/call_logs API; it just shows the main number?

How can we get the details of the phone call from the API? the call_logs API returns the call ID

Which App Type (OAuth / Chatbot / JWT / Webhook)?
we are using JWT to connect

Which Endpoint/s?
/phone/call_logs

Screenshots (If applicable)

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image708×470 45.1 KB

2

Hey @jeff.bickart,

Just so we are on the same page, which data are you looking for that is not present in the Get Phone Call Logs API?

Thanks,
Tommy

3

The path that phone call has taken.

A call comes into the main phone line. It rings a shared line. One of the people on the shared line picks up. Which one?

If I look at the main call log API; it just says the call was connected.

4

Hey @jeff.bickart,

Isn’t the callee_number the number of the person being called, aka the shared line that picks up?

Thanks,
Tommy

5

From what I can tell the number in the callee_number is the shared line group number and not the actual number that answered.

6

Hey @jeff.bickart,

Thanks, can you share a screenshot of the data you are seeing in the Web Portal so we can compare the two?

-Tommy

7

Hey @jeff.bickart,

Update, we have added this as feature request in our backlog.

I will keep you updated on its development. (ZOOM-192908)

Related thread:

Thanks,
Tommy

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