(re-opening) sendChatToGroup returns SDKERR_NO_PERMISSION even if MeetingAttendeeChatPrivilege is set to everyone publicly and privately

[criva (Cristiano)]

I am reopening this issue, following up the @chunsiong.zoom request about the sdk log files :

sendChatToGroup returns SDKERR_NO_PERMISSION even if MeetingAttendeeChatPrivilege is set to everyone publicly and privately

@chunsiong.tan Yes it is happening intermittently but as soon as it starts to happen the user has to close the meeting and start another one to make the chat working properly again. Unfortunately I am not yet able to replicate this issue in a debug environment so collecting the log can be a little bit challenging, especially because, in the release build of the app, the log is obviously disabled. Can you clarify in which cases the SDK can return the SDKERR_NO_PERMISSION?

SDKERR_NO_PERMISSION using sendChatToGroup

I have two users chatting via a custom UI app built using Zoom meeting SDK The host is able to send message to the other user but sometimes the normal user is not able to send message to host. MobileRTCSDKError sendResult = inMeetingService.getInMeetingChatController().sendChatToGroup(MobileRTCChatGroup_All, "Message"); The call returns SDKERR_NO_PERMISSION The host user of the meeting is calling the changeAttendeeChatPriviledge on the InMeetingServiceListener.onMeetingHostChanged event in…

I was able to collect the requested Zoom SDK log files and I am still looking for a solution.

I am experimenting an issue sending message via chat using Meeting SDK. Some users are unable to send chat messages. It happens sporadically and I have not yet find a clear way to replicate the issue.

I am using the following Meeting SDK call for sending the messages:

MobileRTCSDKError sendResult = inMeetingService.getInMeetingChatController().sendChatToGroup(MobileRTCChatGroup_All, "Message");

The call continuously returns SDKERR_NO_PERMISSION

The strange thing is that right after the error occurrence I checked the attendee chat permission using

InMeetingChatController.MobileRTCMeetingChatPriviledge meetingChatPriviledge  = inMeetingService.getInMeetingChatController().getMeetingAttendeeChatPrivilege();

and it tells me that the permission is set to “Everyone_Publicly_And_Privately”

So it does not look as a chat permission issue.

Unfortunately it is happening intermittently and I was not able to replicate this issue on a debug environment but only on the field with the released app.

Is Everyone_Publicly_And_Privately the correct permission setting?
Can you clarify in which cases the SDK can return SDKERR_NO_PERMISSION?
How can I check if the user has the right permissions to send chat messages?
How can I debug this type of problem?
Is there anything else I can check to investigate this issue?

This is my code:

            MobileRTCSDKError sendResult = inMeetingService.getInMeetingChatController().sendChatToGroup(MobileRTCChatGroup_All,  msg);
            if (sendResult != MobileRTCSDKError.SDKERR_SUCCESS) {
                Timber.tag(TAG).e("Error sending MESSAGE chat message %s", sendResult.toString());
                InMeetingChatController.MobileRTCMeetingChatPriviledge meetingChatPriviledge  = inMeetingService.getInMeetingChatController().getMeetingAttendeeChatPrivilege();
                switch (meetingChatPriviledge) {
                    case Invalid:
                        Timber.tag(TAG).i("MeetingChatPriviledge: invalid");
                        break;
                    case No_One:
                        Timber.tag(TAG).i("MeetingChatPriviledge: no one");
                        break;
                    case Host_Only:
                        Timber.tag(TAG).i("MeetingChatPriviledge: host only");
                        break;
                    case Everyone_Publicly_And_Privately:
                        Timber.tag(TAG).i("MeetingChatPriviledge: everyone publicly and privately");
                        break;
                    case Everyone_Publicly:
                        Timber.tag(TAG).i("MeetingChatPriviledge: everyone publicly");
                        break;
                }
            }

This is my app log content:

2023-09-30 11:45:00.368 +0200 CEST Error sending MESSAGE chat message SDKERR_NO_PERMISSION
2023-09-30 11:45:00.369 +0200 CEST MeetingChatPriviledge: everyone publicly and privately

Zoom SDK log files
https://thinkerly-my.sharepoint.com/:u:/g/personal/criva_uptivo_fit/ET4gt6egoyJMkNWrwBJI6SMBJg777FQGZQxOb5IdLtBBeA?e=I5C57s

I saw this issue since Zoom Meeting SDK v5.9.3.4273 up to v5.13.10.12577
(current Zoom SDK log files are related to Zoom SDK v5.13.5.11583 )
I was not yet able to verify if the problem is present with the latest SDK version due to my app release calendar.

Device: Galaxy Tab A7 (gta4lwifi) (SM-T500)
OS: Android 11

[criva (Cristiano)]

@chunsiong.zoom

Any news on this issue?

I’m upgrading to the latest SDK version and would like to know if there’s anything I can do to prevent or properly investigate this issue.

[chunsiong.zoom (Chun Siong (tag me for response))]

@criva I’ve raised a ticket for this ZSEE-110462

Nonetheless, I just took a look at the documentation. It appears that this method is already deprecated.

Could you try to update the app to use sendChatMsgTo ?

[criva (Cristiano)]

Thank you for the feedback

I’ve just switched from the deprecated method sendChatToGroup to sendChatMsgTo.

OLD CODE:

MobileRTCSDKError sendResult = inMeetingService.getInMeetingChatController().sendChatToGroup(MobileRTCChatGroup_All,  msg);

NEW CODE:

chatMessageBuilder.setMessageType(ZoomSDKChatMessageType.ZoomSDKChatMessageType_To_All);
chatMessageBuilder.setContent(msg);
MobileRTCSDKError sendResult = inMeetingService.getInMeetingChatController().sendChatMsgTo(chatMessageBuilder.build());

and in my debug environment the message broadcast works as expected.

Unfortunately I cannot release this version of the app for at least 3 weeks so I am not sure if it really resolves the issue.