Recording completed webhook - Recording start/end doesn't match recording file length

API and Webhooks
1

API Endpoint(s) and/or Zoom API Event(s)
Webhook: recording.completed

Description
Over the last couple of weeks we had a few instances of webhooks where the recording_start and recording_end did not match the mp4 file length.

{
  id:ee8fb8cb-9c28-4e9d-866a-843dec09a05f
  meeting_id:rYwYIjZdT2KJKKyGftiKhg==
  recording_start:2023-08-24T23:55:31Z
  recording_end:2023-08-25T00:53:19Z
  file_type:MP4
  file_extension:MP4
  file_size:154325
 play_url:https://masterschool.zoom.us/rec/play/nspDvAQXdKFivwwwF19Q9yLN9ynEihma8Cj6cTFFEcvKj8_pfB8KshIdK-IGDuGqwmrcozbvu5m3-NyS.z-_A0SuRsL1QR0p2
  download_url:https://masterschool.zoom.us/rec/webhook_download/nspDvAQXdKFivwwwF19Q9yLN9ynEihma8Cj6cTFFEcvKj8_pfB8KshIdK-IGDuGqwmrcozbvu5m3-NyS.z-_A0SuRsL1QR0p2/BtQpQXwWRIo2uihNUfFqHRVaJzk796HRu_ffKeKoRtZi3GSGk5yBQZArD-2VPzRJfQ.TkMKJucjngLol1_J
  status:completed
  recording_type:shared_screen_with_speaker_view
}

Error?
specifically, reading

  recording_start:2023-08-24T23:55:31Z
  recording_end:2023-08-25T00:53:19Z

we assume the recording is almost an hour long, however the recording itself is only 8 seconds long.
If we look at the user’s recordings using the admin account we see that he doesn’t have longer recordings, although he says he did record the event.

How To Reproduce
I’m not sure, it’s inconsistent.

2

Can someone address this issue? it affects our users on a daily basis

3

Hi @shirin
thanks for reaching out to us. I am happy to take a closer look into this
I will go ahead and send you a private message to follow up with more information